Shipping & Delivery Policy
We strive to bring the authentic tastes of Turkey and beyond straight to your door. Please review our shipping guidelines to ensure your order arrives in perfect condition.
Transit Times & Estimates
All transit times provided on our shipping map are estimated time frames under normal conditions.
- Carrier Schedules: Delivery depends on the carrier’s local schedule and may be affected by federal/local restrictions or unpredicted conditions.
- Guarantees: Ground transit times are not guaranteed. However, Air Delivery services are always guaranteed.
- Summer Shipping Warning: If ground transit to your state exceeds 2 days, we strongly recommend choosing an expedited shipping method during summer months to prevent spoilage. We cannot accept responsibility for spoilage occurring during transit via ground shipping.
Order Processing
- Handling Time: Ground orders are typically processed and shipped within 24-48 hours, depending on our current schedule.
- Deadlines: If you need your order by a specific date, please contact us at hello@turkishfoodmarket.us in advance.
- Tracking: You will receive an email notification with tracking information as soon as your order ships.
- 7-Day Delivery: Depending on your exact location, residential deliveries may be scheduled 7 days a week.
Free Shipping Promotion
Enjoy Free Shipping on orders over $125, subject to the weight limits for the five regions defined on our shipping map:
| Region | Weight Limit | Over-Limit Fee |
| PA, CT, DE, DC, MD, NJ, NY, VA | Up to 50 lb | $5.00 per additional lb |
| AL, AR, GA, IL, IN, KY, ME, MA, MI, MS, NH, NC, OH, RI, SC, TN, VT, WV | Up to 40 lb | $5.00 per additional lb |
| FL, IA, KS, LA, MN, MO, NE, ND, OK, SD, TX, WI | Up to 30 lb | $5.00 per additional lb |
| AZ, CA, CO, ID, MT, NV, NM, OR, UT, WA, WY | Up to 20 lb | $5.00 per additional lb |
Pro Tip: If your package exceeds these weight limits, you will see alternative shipping methods at checkout to help you find the best value for your order.
Returns & Replacements
Because our products are imported and often include perishable items, returns are restricted to ensure food safety and quality.
- Eligibility: No returns will be accepted unless products arrive damaged or with an unacceptable shelf life.
- Resolution: If your items qualify, we will either:
- Replace the item with a similar product.
- Issue a store credit.
- Provide a refund to your original payment method.
- Missing Packages: If you do not receive your package within the expected timeframe, please contact us at hello@turkishfoodmarket.us or the carrier immediately so we can assist in tracing your order.
Contact Us
For any questions regarding your shipment or an order in progress, please reach out to us: Email: hello@turkishfoodmarket.us